Privacy Policy
Privacy Policy
Last Updated: October 18, 2025
1. Introduction
Your privacy matters to us. This Privacy Policy explains how Viorale (“we,” “us,” “our”) collects, uses, and protects your information when you visit our website or interact with our services.
2. Information We Collect
We collect two main types of information:
A. Personal Information — Information you provide directly, such as name, email address, phone number, billing and shipping address, and payment details (processed securely through our payment partners).
B. Usage Data — Information automatically collected when you use our site, such as IP address, browser type & version, pages visited, time spent, device information, date/time of visit, and referring website.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about orders, accounts, or inquiries
- Send promotional emails or SMS (if you’ve opted in)
- Improve website functionality and customer experience
- Detect, prevent, and address fraud or technical issues
- Comply with legal obligations
4. Cookies & Tracking Technologies
We use cookies to remember items in your cart, save preferences, analyze site traffic, and send cart or checkout reminders via SMS (if opted in). You can adjust your browser settings to refuse cookies, but some features may not work properly.
5. Sharing Your Information
We do not sell your personal data. We may share it with service providers (e.g., payment processors, shipping carriers, email/SMS platforms), legal authorities if required, or marketing partners only to deliver opted-in communications.
6. Data Storage & Security
We use encryption, secure servers, and safeguards to protect your data. Although no method is 100% secure, we take all reasonable steps to ensure protection.
7. International Data Transfers
If you access our site from outside your home country, your data may be processed in jurisdictions where privacy laws differ. By using our site, you consent to this transfer.
8. SMS Marketing Policy
By opting into our SMS program, you agree to receive order updates, shipping notifications, promotional offers, and abandoned cart reminders. Consent is not required to make a purchase. You may opt out anytime by replying STOP. Message and data rates may apply.
9. Links to Other Websites
Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, opt out of marketing communications, or restrict certain data processing activities. To exercise these rights, please contact us via WhatsApp: 84767632913.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with the revised date. Continued use of our site means you accept the changes.
12. Contact Us
If you have any questions regarding this Privacy Policy, please email support@viorale.com or contact us via WhatsApp: 84767632913.
© 2025 Viorale. All rights reserved.